Free Data Recovery with WD products @ pcexpress



1. This promotion is open to all WD customers residing in the Philippines. The promo runs from July 15, 2017 to January 14, 2018.

2. Customers who purchased any of the following participating WD products in authorized dealers and retail outlets in the Philippines are eligible for free data recovery for 1 year to be provided by Kroll OnTrack.

PORTABLE STORAGE My Passport All Capacity
My Passport Ultra All Capacity
My Passport Wireless All Capacity
My Passport Wireless Pro All Capacity
My Cloud All Capacity
My Book All Capacity
STORAGE DEVICE Black All Capacity
Purple All Capacity
Red All Capacity


3. To avail of the Free Data Recovery, customer will have to register their purchase on the website within sixty (60) days from invoice date to be eligible. Customer needs to scan the proof of purchase / invoice and upload it to

4. If customer encounters problem registering online, customer may email with the following:

  • Scanned copy of the proof of purchase/invoice
  • Product serial number
  • Date of purchase

5. How to avail the Free Data Recovery:

  • If within one year, customer will require the free data recovery service, customer should email or contact Kroll Ontrack (KO) directly via
  • KO will send customer an online credit card payment link to the customer for the back and forth shipping cost payment amounting to USD35 (approximately Php1,750) for Metro Manila, freight cost will vary across Philippines in the different regions based on the prevailing DSL rates.
  • KO will arange DHL to pick up the failed WD hdd from customer’s address.
  • KO will manage the hdd replacement (RMA) from WD. After the data recovery process, the recovered data will be copied to the replacement hdd and ship back to customer’s address via DHL.
  • Turnaround time varies and will depend on several factors but not limited to: (1) size of drive; (2) condition of the drive; (3) extent of damage; (4) workload of the third-party service provider

6. In case of dispute, the decision of WD and its agency, with the concurrence of DTI, shall prevail.

7. For more information:

Eternal Asia Philippines (External Hard Drives)
Tel: (02) 477-9888
Email: Jane Cruz –

Ubertech Philippines (Internal Hard Drives)
Tel: (02) 721-8888
Email: Kelvin Ong –

Post expires at 11:29pm on Sunday January 14th, 2018